MONEY BACK GUARANTEE

ALL ITEMS SOLD ON YOURARTANDDECOR.COM ARE COVERED BY A MONEY-BACK GUARANTEE. A CUSTOMER IS GUARANTEED TO RECEIVE WHAT THEY ORDERED WITHOUT DAMAGE OR DEFECT. ONCE A PURCHASE IS DELIVERED, THE CUSTOMER HAS 7 DAYS TO CHECK THAT HIS OR HER PURCHASE IS CORRECT AND THAT IT HAS NO DAMAGES OR DEFECTS.

IF THERE IS AN ISSUE WITH AN ORDER USE THE INSTANT MESSAGING OPTION PROVIDED ON THE PRODUCTS PAGE AND BE PREPARED TO PROVIDE THE FOLLOWING:

1. THE ORDER NUMBER, CUSTOMER'S NAME, AND EMAIL.
2. IF THE PURCHASE IS DAMAGED OR DEFECTIVE ALSO INCLUDE A MINIMUM OF 3 DETAILED PHOTOS OF THE PRODUCT RECEIVED THAT CLEARLY DISPLAYS THE ISSUE.

TO RETURN AN ITEM

• TO RETURN AN ITEM, YOU MUST KEEP IT IN NEW CONDITION, WITHOUT USING IT OR REMOVING THE LABELS, AND REPLACE ALL ORIGINAL PRODUCT PACKING AND POSTAGE PACKING.

*IF NO ONE IS AVAILABLE TO CHAT THE MESSAGE CAN BE SENT VIA THE INSTANT MESSAGING OPTION AND THE CUSTOMER WILL RECEIVE A REPLY IN APPROXIMATELY 1-3 BUSINESS DAYS, DEPENDING ON THE VOLUME OF CUSTOMERS.