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FAQ

Q. WHY IS MY TRACKING INFO NOT SHOWING?

A. PLEASE MAKE SURE YOU HAVE ENTERED YOUR TRACKING NUMBER CORRECTLY WITHOUT ANY SPACES, AND ALLOW 3-5 BUSINESS DAYS AFTER YOU HAVE RECEIVED YOUR SHIPPING CONFIRMATION FOR YOUR TRACKING INFORMATION TO BE AUTOMATICALLY UPDATED, IF IT STILL DOES NOT SHOW PLEASE EMAIL US SINCE THERE MAY BE A PROBLEM.

Q. WHAT IS THE DAY MY ORDER WILL ARRIVE?

A. WE DO NOT PROVIDE EXACT DELIVERY DATES ONLY ESTIMATED DELIVERY TIME FRAMES. HOWEVER, ONCE YOUR PACKAGE ARRIVES IN YOUR COUNTRY YOU MAY GO TO YOUR LOCAL CARRIER'S WEBSITE (FOR EXAMPLE UPS.COM, FEDEX.COM, USPS.COM IF YOU LIVE IN THE U.S. ) AND ENTER YOUR TRACKING NUMBER THERE FOR AN EXACT DELIVERY DATE.

Q. HOW DO I FIND MY TRACKING NUMBER?

A. YOUR TRACKING NUMBER IS ON YOUR SHIPPING CONFIRMATION, OR YOU MAY CLICK HERE  TO LOG IN & RETRIEVE YOUR TRACKING NUMBER IF YOU HAVE AN ACCOUNT WITH US.

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